Does my order come with a tracking number?
If you selected the shipping method with tracking, your order will be tracked
How do I find out the status of my order?
When you place an order you will be emailed a confirmation receipt. Once your order has been fulfilled you will receive another email confirming that your order has been shipped. Be sure to check your junk folder in case you do not receive any emails.
How do I track my order?
When you receive your shipping confirmation email, you will also receive a tracking number if you selected the shipping method that provides one. Orders that were not placed with tracked shipping will not be tracked and we are not responsible for any lost or non-received parcels.
How long does it take to ship my order?
Orders that are placed before 12 PM EST will be shipped that same day. Any orders placed after 12 PM EST will be shipped the next day. Any orders placed on weekends (Saturday/Sunday) will be shipped on Monday.
How long does it take to receive my order?
Once your order has been shipped – wait times vary depending on location and the type of service you selected.
Canada – 1-7 business days via Canada Post depending on location within Canada relative to Toronto, Ontario. It's a big country!
USA – 1-2 business days if shipped via DHL and 4-6 business days if shipped via Canada Post. Our rates are awesome!
Worldwide – 1-2 business days if shipped via DHL and 8-12 business days if shipped via Canada Post. We ship worldwide!
How can I get better shipping rates? Can I pick up if I am in Toronto?
Orders within Canada and USA that are above US$75 before taxes and shipping will be shipped for free. Orders anywhere internationally will ship for free if total before taxes and shipping is over US$150.
All orders must be placed and shipped online only.
Does Nourkaco cover any customs, duties or taxes for orders shipped internationally?
We are not responsible for customs, duties or tax fees incurred on international deliveries. If you are unsure of these charges, chat with us and we will clarify for you. Easy as pie!